Frequently Asked Questions

Browse our product catalog, add the items you need to your cart, and proceed to checkout. Payment is processed securely via Stripe.

We accept all major credit and debit cards, as well as FSA, HSA, and OTC Flex Cards. All payments are handled securely through Stripe.

Yes. We accept FSA, HSA, and OTC Flex Card payments at checkout — no extra steps needed. Eligibility may vary by plan; consult your benefits administrator for specific coverage details.

Yes — orders of $49 or more ship free. Orders under $49 ship for a flat rate of $7.99.

Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days via USPS or UPS.

Yes, we ship to all addresses in the contiguous United States. A tracking number is sent to your email once your order ships.

We accept returns within 30 days of delivery for unused items in their original packaging. Some items are marked as final sale and are not eligible for return.

Please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund for any damaged items.

Refunds are processed within 5–10 business days after we receive your returned item.

HCPCS (Healthcare Common Procedure Coding System) codes are standardized codes used for insurance claims. We display the relevant HCPCS code on each product page and include it on your receipt for easy reference.

HCPCS codes are provided on your receipt as a convenience for self-filing insurance claims. We do not file claims on your behalf and cannot guarantee reimbursement.

No. TADA Medical Supply is a retail store and does not bill insurance directly. We include HCPCS codes on products and receipts to help you file claims on your own.

Choose from 8 delivery frequencies when subscribing to a product. Your payment method is charged automatically on schedule and the order is shipped without any action required on your part.

Subscribers receive 15% off their first delivery and 5% off every recurring order after that.

Yes, you can cancel your subscription at any time from your account settings or through the Stripe Customer Portal. There are no cancellation fees.

Yes. Contact us for volume pricing and dedicated support tailored to your organization's needs.

Absolutely. Our subscription and auto-reorder system works for facilities just as it does for individual customers.

Visit our contact page or email us at support@tadamedicalsupply.org to request a quote.

In addition to durable medical equipment, TADA offers nutrition supplements, diabetes supplies, wound care consumables, and health & wellness products. These retail health products are separate from our DME catalog.

No. Vitamins, protein supplements, and meal replacements are dietary supplements, not DME. They do not carry HCPCS codes and are not eligible for HCPCS-coded receipts on our platform. See our Nutrition Products Disclaimer for details.

Opened ingestible products (vitamins, protein supplements, meal replacements) are final sale and cannot be returned. Unopened products in sealed packaging may be returned within 30 days. See our Shipping & Returns page for full details.

Vitamins and supplements are generally not eligible for FSA/HSA reimbursement unless your plan covers them or you have a Letter of Medical Necessity (LMN) from your healthcare provider. Verify with your plan administrator.

DME products are durable medical equipment that carry HCPCS codes for insurance self-filing. Consumable products (nutrition, diabetes supplies, wound care, wellness) are retail health items without HCPCS codes. Both are sold through the same store but have different receipt formatting and return policies. See our Consumables Disclaimer for details.

No. Structure/function claims on dietary supplements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. Claims are sourced from the manufacturer and displayed with the required DSHEA disclaimer.